Chargeback

Discussion in 'Help Center' started by Vamperion, Sep 16, 2015.

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  1. Vamperion
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    Vamperion New Member
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    I have bought Beast rank. I used paypal then the morning after I bought it it said I was permanently banned for "Chargeback." I never did it and I don't even know what it is, can any staff members help me here?
     
  2. MsgNinja
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    I'm not a staff but I have seen a lot of this.

    Have you input the address incorrectly?
    Did anyone bought it for you like your friends/family? *They might cancel it*
    Is anything was input correctly or incorrectly?
    Wrong input of information? *It should send to your email that say you bought it and you must check it out first to see if it is all right.

    Tom will reply with his answer. I hope you get help soon.
     
  3. Vamperion
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    Vamperion New Member
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    thanks a lot msgninja
     
  4. TheTom
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    TheTom Server Owner
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    Alright, I see that you have been refunded the money because of fraud checks either, you put the wrong address in of your paypal since you had to use paypal, 2checkout will check for both address if they are real address and if they match if 2checkout do their checks and they see several things wrong which looks like this person is committing fraud, they will refund you the money on our server it automaticly bans you for charge back.We use 2checkout now with paypal integration instead of just paypal because we had a lot of fraud issues in the past and lost 500-1000$ + donations and some months because of that it was a struggle to pay server bills.

    So how to get unbanned ?

    So since this was not a chargeback from you it was 2checkout fraud checks.
    I advice you to change you address to a real address on your paypal account
    Then donate use the same address for buycraft and 2checkout process since 2checkout check it.
    Then once we see you have donate for your rank Beast again. We will Unban you.

    Proof of Refund:

    [​IMG]

    The amount refunded might be slightly lower than you donated since 2checkout have fees for the fraud checks and processing for the donations.


    I hope this helped lifebot_ can't wait to see you back on the server.
     
  5. Vamperion
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    Vamperion New Member
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    Tom, Recently I bought an UNBAN token and I was back on the server, but the next morning I was banned for chargeback. I bought the UNBAN token with the correct address. Just to let you know. So I have to buy a beast rank with the correct address and then im unbanned? I Cant wait to be back on the server again with all my friends!
     
  6. Vamperion
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    Vamperion New Member
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    Also, that wasn't the beast rank, I thought it was, but after I looked at the cost it was actually PvPer kit
     
  7. TheTom
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    TheTom Server Owner
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    I saw I believe you have been refunded with everything, sorry for the inconvenience
     
  8. Vamperion
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    Vamperion New Member
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    Tom, do I have to buy Beast Rank? Or just any purchase?
     
  9. TheTom
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    TheTom Server Owner
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    You have to purchase pvper and beast since we refunded you the pvper kit and the beast kit got refunded because of fraud check.
     
  10. Vamperion
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    Vamperion New Member
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    Tom, would I be able to use 2 different paypal accounts?
     
  11. Vamperion
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    Vamperion New Member
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    Also, can you do me a favor and tell my good friend tree_hunter69 that I got banned and im working to get unbanned? Thanks
     
  12. Vamperion
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    Vamperion New Member
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    Ok, Tom I bought pvper rank and beast rank again, now am I unbanned?
     
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