Didn't Get My Payed Rank

Discussion in 'Help Center' started by David Delleman, Sep 7, 2015.

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  1. David Delleman
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    David Delleman New Member
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    Hi my ign is david2522000 and yesterday I bought the Herorank but my account is still player. Mabey I need to have an little bit of patience but I just really like the server and hoped I can get my rank :p.

    Here is the proof:
     

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    #1 David Delleman, Sep 7, 2015
  2. TheTom
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    TheTom Server Owner
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    What phone next work did you use ?
     
    #2 TheTom, Sep 8, 2015
  3. David Delleman
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    David Delleman New Member
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    You mean my phone network? I have live in the netherlands and my network is from kpn
     
    #3 David Delleman, Sep 8, 2015
  4. TheTom
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    TheTom Server Owner
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    Strangely we see no records of it processing did your balance change at all ?
     
    #4 TheTom, Sep 8, 2015
  5. David Delleman
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    David Delleman New Member
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    Probably not then I like the server i will buy the rank again i think you cant do anything about it and i understand thank you and all of your staff to help me really a good server with good staff
     
    #5 David Delleman, Sep 8, 2015
  6. TheTom
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    http://prntscr.com/8e4zgk Theses are our records from this month so far, I can't see your rank at all strangely.
     
    #6 TheTom, Sep 8, 2015
  7. TheTom
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    Thanks for understanding, You can donate via 2checkout that accepts paypal and Most Credit Cards. Sadly Paygol didn't work for you. Also thanks for the kind words :), We do try our best :)
     
    #7 TheTom, Sep 8, 2015
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  8. David Delleman
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    David Delleman New Member
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    No problem and thank you for the profe now i just trust u more
     
    #8 David Delleman, Sep 8, 2015
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: bug, rank, ranks, needhelp, need help, support, payment
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